1.1 This Bonus Policy (“Policy”) sets out the bonus reward scheme between Ohana Communications Sdn. Bhd. (“Ohana”) and its existing customers (“Customer” or “you” or “your”) relating to the referral of new customers to subscribe for Ohana’s Business Fibre Broadband Package (“Ohana’s Broadband Package”).

1.2 This Policy forms part of the Ohana’s Customer Terms and Conditions and the Specific Terms and Conditions (if applicable), which should be read together with this Policy, a copy of which you may obtain at Ohana’s website on http://www.ohana.com.my/ or by phone request at Ohana’s customer service hotline at +603-2775-0110 or email at service@ohana.com.my.

1.3 This policy is effective until further notice by Ohana.

1.4 Ohana reserves the right, at its sole discretion, to terminate, withdraw, change or update the terms and conditions in this Policy from time to time. Ohana will notify you of any changes via announcement on the Ohana’s website or through other reasonable means of providing notice as Ohana may deem appropriate. Any changes to this Policy will be effective immediately upon notice to you. Your continued use and subscription for the Ohana’s Broadband Package after notice of any such change is given to you will be deemed as your consent and acceptance to be bound by the amended terms and conditions of this Policy.


2.1 Ohana’s referral bonus is a bonus reward scheme specifically designed for Customers who successfully refer a new customer to subscribe for the Ohana’s Broadband Package. Whenever a new customer successfully subscribes for the Ohana’s Broadband Package through your referral, you and the new customer’s Ohana accounts will be credited with RM50 as referral bonus for each successful subscription.

2.2 To be eligible for this bonus, you must not have outstanding or overdue payments in your Ohana account.

2.3 You can only refer customers who have not previously subscribed for the Ohana’s Broadband Package before (whether by themselves or through others’ referral).

2.4 14 days after the customer’s Ohana account is activated, RM50 will be credited in you and the customer’s Ohana accounts which will be reflected in you and the customer’s subsequent bill. Any taxes, if applicable, shall be borne by you and the customer.

2.5 There is no limitation on the number of referrals that you can make. You can refer as many customers as you like so long as this Policy is still in effect.

2.6 The referral bonus is for your own benefit and may not be transferred to anyone without the written consent of OHANA.

2.7 The referral bonus has no monetary value and cannot be exchanged for cash, credit or any other items.

2.8 Any Customer who attempts or otherwise encourages, directly or indirectly, referrals under multiple identities to manipulate or create multiple identities/referrals, or uses any method or artifice to create or encourage, directly or indirectly, false referrals, as determined by Ohana, shall be disqualified from the bonus reward scheme in this Policy and the Customer’s Ohana account may be terminated. In the event of such an occurrence, without prejudice to all other rights and remedies that Ohana may have and notwithstanding any waiver by Ohana of any of the Customer’s previous breaches, all referral bonus earned by the Customer as a result of fraudulent activities shall be rendered null and void and all previously credited referral bonus shall be returned by the Customer to Ohana.

2.9 Ohana shall have the right to review and investigate all allegations of fraudulent activities and to take any and all measures it deems necessary to ensure a fair bonus reward scheme is implemented accordingly. Ohana reserves its rights regarding any fraudulent referrals to the fullest extent permissible under the law, including without limitation, claiming back any previously credited referral bonus and bringing legal action against the Customer.

2.10 Any decision of Ohana on all matters relating to or in connection with this Policy shall be final and binding on you and the customer. Ohana shall not be obliged to enter into or entertain any correspondence or complaint on any matter concerning this Policy.

3. BONUS REWARD SCHEME – Contact Details

If you would like to introduce new customer to Ohana or have any questions about this Policy, you may contact Ohana’s customer service hotline at +603-2775-0110 or email at service@ohana.com.my. Please ask the new customer to quote your Ohana account details when he or she signs-up with Ohana.